Employee Center

Get a standard multi-department, dynamic portal for service delivery and employee engagement with ServiceNow Employee Center.

ServiceNow Employee Center

ServiceNow Operational Risk Management is a module under the ServiceNow Integrated Risk Management suite that helps organizations identify, assess, and mitigate operational risks across the enterprise.
It provides a centralized platform for managing operational risks.
Also, it enables organizations to identify and prioritize risks, implement controls to mitigate risks, and continuously monitor and report on risk management activities.

ServiceNow Employee Center Benefits

Improved employee engagement

Provide a centralized location to access HR services and data, collaborate with colleagues, and manage work. It can help to improve employee engagement and satisfaction.

Enhanced employee experience

Offer a personalized and curated user experience tailored to each employee’s needs and preferences. It can enhance the overall employee experience and improve retention.

Improved communication and collaboratio

Include features such as employee forums, Microsoft Teams integration, & org charts, which can help to facilitate communication and collaboration among employees and teams.

Streamlined HR processes

Includes automated workflows, self-service portals, and mobile access, which can help streamline HR processes and reduce the administrative burden on HR teams.

Increased productivity

Include tools and features to manage work efficiently, like task management, collaboration tools, & AI-powered search. It can increase productivity and better business outcomes.

Better data insights

Provide employers with insights into employee performance, engagement, and satisfaction. It can help employers make data-driven decisions and improve workforce planning.

ServiceNow Employee Center Features

Manager hub

Provides managers with a centralized location to manage employee requests, approvals, and tasks. It also offers insights and analytics on team performance.

Targeted campaigns

Deliver specific messages or offers to a particular group of individuals or a target audience. It could promote new HR policies, wellness programs, or training opportunities.

Microsoft Teams integration

Integrate the ServiceNow Employee Center with Microsoft Teams, allowing employees to access and complete tasks directly from the Center Teams interface.

Curated experiences

A personalized and streamlined experience tailored to one’s needs and preferences presents HR services and data relevant to an employee’s job function or location.

AI-driven search

Use AI to understand and interpret user queries and provide more accurate and relevant results, helping employees find HR policies, benefits data, or other resources.

App launcher

Provide employees with quick access to commonly used apps and tools. It can be customized to include links to HR portals, company news feeds, and other resources.

Org chart

A visual representation of an organization’s structure, typically in a hierarchy, helps employees understand the reporting structure within their department or company.

Employee forums

These are online discussion forums or communities where employees can share information, ask questions, and collaborate to facilitate knowledge sharing and peer-to-peer support.

How do I get to the Employee Center in ServiceNow?

Enable the Employee Center plugin

ServiceNow Employee Center is a plugin to be enabled in your instance before you use it. So, navigate to the ServiceNow Store and search for it. Then, follow the instructions to download and install the plugin.

Configure the Employee Center

Configure Employee Center to meet your organization’s specific needs and requirements. It may involve customizing workflows, creating custom forms and fields, and integrating with third-party applications.

Train Your Employees

Finally, you must train your employees to use the ServiceNow Employee Center Plugin. It may involve providing user guides, hosting training sessions, and offering ongoing support as required.

Identify your goals and requirements

Start by identifying your business goals and needs before implementing the Employee Center. It may involve conducting a needs assessment, gathering employee feedback, and defining KPIs to measure success.

Plan your implementation

Once you have identified your goals and requirements, you must plan your implementation. It may involve creating a project plan, assigning roles and responsibilities, and setting a timeline for completion.

Choose your modules

Employee Center offers a variety of customizable modules & features, like HRSD, Employee Service Center, & Knowledge Management. Choose the modules that best align with your business goals and needs.

Test and validate

Review the implementation before rolling out the Employee Center to all employees. It may involve conducting user acceptance testing (UAT), troubleshooting issues, and making necessary adjustments.

Continuously improve

Keep optimizing the implementation once the Employee Center is live. It may involve gathering employee feedback, monitoring KPIs, and adjusting as needed to ensure it meets your organization’s evolving needs.

ServiceNow Employee Center Roles


Get access to ServiceNow Employee Center. You can view and manage your HR and IT-related information as an employee.

HR Agent

Manage employee-related tasks such as onboarding, performance management, and benefits administration.

IT Agent

Manage IT-related tasks, such as resolving IT support tickets, managing hardware & software assets, & IT knowledge base.


Manage their team’s HR-related tasks, such as approving time off requests, performance evaluations, and salary adjustments.

System Administrator

Configure and maintain Employee Center, including user roles, creating workflows, and integrating with other systems.

Business Analyst

Analyze employee-related data to make informed decisions and improve employee experience and organizational efficiency.

How Can Aelum Consulting Help with ServiceNow Employee Center?

Aelum Consulting is a well-established Premier ServiceNow Partner in India. We can help your organization implement, customize, and optimize the ServiceNow Employee Center. Here are some of the ways we can assist you:

Employee Center Implementation

We can help you to set up the ServiceNow Employee Center, configure the required modules and features, and ensure integration with your existing systems and processes.

Employee Center Optimization

We can help optimize the Employee Center for improved user experience, performance, and productivity by implementing AI-powered search, configuring personalized dashboards, etc.

Upgrades and Maintenance

We can assist you with ongoing upgrades and maintenance of the Employee Center, meeting your evolving business needs and remaining up-to-date with the latest features and functionality.

Reporting and Analytics

We can help you configure reporting and analytics capabilities within the Employee Center, providing insights into HR metrics such as employee engagement, performance, and turnover.


We can ensure it remains responsive and efficient even as your business grows and scales. Monitor database performance, caching & load balancing, and system performance.

Employee Center Customization

We can customize the Employee Center to meet your specific business needs. It may involve configuring workflows, creating custom forms and fields, and integrating 3rd-party apps.

Change Management

We can provide support for managing change during the implementation and rollout of the Employee Center. It may include making communication plans, conducting user testing, and more.

Employee Center Integration

We can help you integrate the ServiceNow Employee Center with other systems & apps. It can improve data accuracy, reduce manual processes, and provide a seamless employee experience.

Security and Compliance

We can ensure the Employee Center configuration meets your business security and compliance needs. It may involve configuring access controls, implementing data encryption, and more.

Support and Training

We can support your employees, ensuring they can use the Employee Center effectively and efficiently. It can include training on new features, troubleshooting issues, & answering questions.

So, Aelum Consulting can help your organization to get the most out of the ServiceNow Employee Center, providing guidance, expertise, and support throughout the implementation and optimization process.

Frequently Asked Questions

ServiceNow Employee Center is an employee self-service portal that allows employees to access various HR and IT services, such as HR policies, benefits, pay stubs, IT support, and more.

You can access a wide range of HR and IT services, such as viewing your pay stubs, requesting time off, checking your benefits, submitting IT support requests, and more.

Yes! ServiceNow Employee Center is accessible from desktop and mobile devices.

ServiceNow takes security and privacy very seriously and implements various security measures to protect your personal information. You can learn more about ServiceNow’s security and privacy policies on their website.

You can submit a support request through the IT service portal on ServiceNow Employee Center. You can also contact your company’s IT support team directly for assistance.

You can update your personal information, such as your address, phone number, and emergency contacts, through the HR service portal on ServiceNow Employee Center.

Some examples of services that can be accessed through the ServiceNow Employee Center include HR policies, benefits, pay stubs, time off requests, IT support, and more.

ServiceNow Employee Center covers a wide range of topics related to HR and IT services, including employee benefits, payroll, time off, IT support, and more.

The Service Portal is a platform companies use to provide customer services. At the same time, ServiceNow Employee Center is a self-service portal for employees to access HR and IT services. The Service Portal may include features such as product catalogs, order tracking, and customer service support. At the same time, ServiceNow Employee Center is tailored to the needs of employees, with features such as time off requests and IT support.

We’ll guide you, work with you and deliver the best