Delivering experience-led omnichannel retail solutions
AI-powered, data-led solutions for retail and CPG to create seamless and
hyper-personalized customer experiences.
Delivering experience-led omnichannel retail solutions
AI-powered, data-led solutions for retail and CPG to create seamless and
hyper-personalized customer experiences.
Unify online, in-store, and beyond with Retail Solutions
Delivering seamless experiences across every channel is what shoppers expect today. Whether browsing online, buying in-store, or reaching support. This requires connected inventory across stores and e-commerce, service teams with complete customer histories, and operations connected from planning to fulfillment.
With our ServiceNow expertise, we help retailers unify planning, operations, supply chain, digital commerce and service operations. So, you get real-time visibility, automated store operations, and the agility to respond to customer needs instantly. When your operations are truly connected, you deliver smart, responsive experiences that modern retail demands.
Our Solutions for Retail
Store Operations
Driving consistent store execution through standardized processes, clear accountability, and role-based operational control.
What you get
- Standardized store execution
- Sales order control
- Operational compliance tracking
- Role-based interfaces
Customer Experience and Support
Delivering connected customer journeys with intelligent support, faster resolution, and personalized engagement across channels.
What you get
- Unified CRM operations
- AI-powered customer service
- Omnichannel case handling
configuration - Frictionless customer touchpoints
Data Analytics
Maximizing the productivity of field engineers and technicians with smart scheduling and mobile-first execution.
What you get
- Cross-functional intelligence
- Predictive performance insights
- Executive KPI visibility
- Decision automation signals
Our Expertise Across ServiceNow Product Suite for Retail
Designed for smart manufacturing, these ServiceNow products unify IT-OT to enable enterprise-wide, future-ready transformation.
Manufacturing Commercial Operations
Transform how you manage orders, pricing, and contracts to accelerate revenue and improve customer experiences.
Operations Technology Management
Gain visibility and control across plant-floor systems to improve uptime, safety, and operational resilience.
HR Service Delivery
Simplify workforce services and empower employees with seamless, digital HR experiences across the enterprise.
IT Asset Management
Optimize asset lifecycles, reduce risk, and control costs with accurate, end-to-end asset visibility.
Supplier Lifecycle Operations
Strengthen supplier collaboration and reduce risk with connected, transparent supplier lifecycle management.
Field Service Management
Improve service execution with smarter scheduling, faster resolution, and connected field operations.
AI Capabilities Shaping the Future of Retail
AI is redefining modern retail, from intuitive self-service to smarter agent support. We help retailers understand complex queries, connect data across channels and locations, and scale AI responsibly with transparent, governed data flows. So, you get seamless experiences, and your teams work faster, smarter, and with confidence.
Conversational Retail AI
Predictive Demand & Operations
Unified Retail Data & AI
Responsible AI Governance
Segments We Serve
Automative
Improving dealer operations, recall management, and production coordination across OEM ecosystems.
Life Sciences
Enabling compliant, paperless manufacturing with full batch, quality, and audit readiness.
Chemical
Managing hazardous materials, compliance, and asset-intensive operations with full visibility.
Food & Beverages
Strengthening food safety, batch traceability, and compliance across fast-moving production lines.
Electronics
Electrification and software-defined vehicles are reshaping automotive operations. By connecting development.
Generative AI for Retail
We’ll guide you through every step—ensuring you achieve value quickly, adapt seamlessly, and grow strategically.
Why Choose Aelum
Outsource Your Retail to Experts Who Deliver
Case Study
See how we help enterprises solve common challenges within key industries.
Unified IT and Customer Service Operations on ServiceNow for Virgin Mobile UAE
Reduced service friction improved operational efficiency, and enhanced customer satisfaction within six months of go-live.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ANSR enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ENTAIN enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
HSBC enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
Ready to Modernize Your Retail?
Frequently asked questions
How can ServiceNow improve my store and retail operations
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Do you offer AI-driven solutions for retail security and risk management?
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Can you integrate ServiceNow with our existing ERP and POS systems?
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What’s new at Aelum Consulting
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