ServiceNow TSM Implementation Partner
Transform telco operations by unifying service and network operations
Automate telecom workflows and resolve issues faster with ServiceNow TSM
Deliver seamless customer experiences and operational excellence with ServiceNow TSM. Aelum helps telecom enterprises break down silos and gain real-time visibility with AI and automation. Our certified TSM experts streamline network planning, capacity management, network monitoring, service provisioning, and customer service management. Gain end-to-end operational insight, resolve issues faster, optimize resources, and deliver seamless, high-quality services to customers while eliminating delays and maximizing efficiency and profitability.
Connect with customers across their preferred channel
Contextual next-best-action recommendations for agents
360 ° customer account visibility for support teams
Our ServiceNow TSM Services
End-to-end support to implement, optimize, and scale telecommunication management system with ServiceNow
Consulting
Our TSM experts assess your current network operations, identify gaps, and define the right roadmap for success. We help you align processes, workflows, and systems to deliver faster service provisioning, proactive network management, and superior customer experiences.
Implementation
We deliver structured ServiceNow TSM implementations that fit your business needs. From platform configuration to workflow design across customer service management, network operations, service provisioning, order management, and omnichannel engagement, we deliver seamless deployments with rapid user adoption.
Support and Maintenance
Our commitment extends beyond go-live. We deliver ongoing platform support, continuous improvements, and strategic enhancements, ensuring your TSM solution adapts to evolving customer demands, network complexities, and industry innovations while maintaining peak performance.
Resource Augmentation
Scale your TSM team instantly with on-demand expertise. Aelum provides certified ServiceNow TSM experts on demand, whether you need short-term project support or a dedicated pod of experts.
Consulting
Consulting Our TSM experts assess your current network operations, identify gaps, and define the right roadmap for success. We help you align processes, workflows, and systems to deliver faster service provisioning, proactive network management, and superior customer experiences.
Implementation
Implementation We deliver structured ServiceNow TSM implementations that fit your business needs. From platform configuration to workflow design across customer service management, network operations, service provisioning, order management, and omnichannel engagement, we deliver seamless deployments with rapid user adoption.
Support and Maintenance
Support and Maintenance Our commitment extends beyond go-live. We deliver ongoing platform support, continuous improvements, and strategic enhancements, ensuring your TSM solution adapts to evolving customer demands, network complexities, and industry innovations while maintaining peak performance.
Resources and Pod
Resources and Pod Scale your TSM team instantly with on-demand expertise. Aelum provides certified ServiceNow TSM experts on demand, whether you need short-term project support or a dedicated pod of experts.
What to expect from ServiceNow TSM
ServiceNow TSM includes core capabilities that transform telecom operations:
- Engagement Messenger
- Digital Portfolio Management
- Vendor Manager Workspace
- Platform Analytics Advanced
- Outsourced Customer Service
- DevOps Change Velocity
- Now Assist for TSM
- Process Mining
Get a 30-minute, no-cost strategy session with a digital workplace services expert
Why Choose Aelum
Why Aelum for Service TSM?
Our deep expertise across experience transformation, workflow design, and enterprise service delivery helps organizations realize faster adoption and measurable outcomes with ServiceX.
AI-first approach to improve speed and service quality
Deep understanding of telecom workflows, network operations, and service provisioning
110+ TSM and ServiceNow certifications across our team
Experience reducing service disruptions, improving MTTR, and boosting customer loyalty
110+ TSM and ServiceNow certifications across our team
AI-first approach to improve speed and service quality
Deep understanding of telecom workflows, network operations, and service provisioning
Experience reducing service disruptions, improving MTTR, and boosting customer loyalty Experience reducing service disruptions, improving MTTR, and boosting customer loyalty
Case Study
See how we help enterprises solve common challenges within key industries.
Unified IT and Customer Service Operations on ServiceNow for Virgin Mobile UAE
Reduced service friction improved operational efficiency, and enhanced customer satisfaction within six months of go-live.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ANSR enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
ENTAIN enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
HSBC enhances service delivery with AI-led operations
Telecommunications giant BT Group simplified processes to seamlessly connect people in more than 180 countries.
20%
Enterprises solve
common
200K
Employee experience
98
AI-powered workflows
Brands Who Trusted Us
We are proud to partner with some of the world’s most trusted brands, including Fortune 500 leaders who believe in meaningful transformation.
Frequently asked questions
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