ITSM

  • August 4, 2023
  • Aelum Consulting

How ServiceNow Walk-Up Experience Transforms Your Service Desk

Organizations are facing declining satisfaction with the current walk-up IT support process, lacking a formal structure to meet rising user expectations. To address this, they turn to ServiceNow Walk-Up Experience, […]

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  • July 11, 2023
  • Aelum Consulting

ServiceNow ITSM and CSM implementation for a leading cyber security provider organization

Leading cyber security MSP adopts Servicenow CSM Platform to deliver extraordinary customer experience.

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  • May 11, 2023
  • Aelum Consulting

ServiceNow Security Operations: Fasten Processing 6X via Automation and Integration

In today’s fast-paced business environment, security operations have become more critical than ever. With the increasing security threats, organizations struggle to keep up with the ever-evolving threat landscape. According to […]

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  • March 23, 2023
  • Aelum Consulting

Top Highlights of ServiceNow Utah Release 2023!

Utah Release is one of the things that most organizations and developers were waiting for in 2023. It includes updates to products, applications, & elements. Are you looking for information […]

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  • January 31, 2023
  • Aelum Consulting

Why Do I Need ServiceNow IRM for My Organization? [Benefits You Can’t Neglect]

All you need is to find the right technology that makes your business workflow more effortless, streamlines easy operations, creates customer and employee experience better, and many more. So, one […]

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  • April 11, 2022
  • Aelum Consulting

Why You Should Not Be Afraid Of Replacing Your Legacy ITSM?

You’re not alone if your ITSM systems can’t keep up with the speed of business. Legacy systems affect businesses worldwide, causing poor user experiences, a lack of agility and automation, […]

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  • December 10, 2021
  • Aelum Consulting

Workforce Optimization for ITSM

IT service teams are constantly shifting between applications and products to get their work done, scheduling training and reporting are all time-consuming activities that require a lot of attention. For […]

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