ServiceNow Field Service Management enables you to efficiently and safely manage field service activity. It will also help you to connect customer service and the help desk with field service procedures.
ServiceNow Field Service Management enables you to
- Complete work the first time by scheduling the most qualified worker for the job. Their abilities, location, components on hand, and availability are all taken into account during manual or automatic scheduling.
- Use preventative maintenance and asset management to solve problems before your clients even realize they exist.
- Improve mobile worker efficiency to satisfy service level agreements with a simple, native iOS or Android app that includes work order information, instructions, parts locations, knowledge base articles, and safety checklists.
Make work orders with ease
To resolve issues faster, integrate with ServiceNow Connected Operations, Customer Service Management, or IT Service Management.
Improve field job efficiency with a mobile interface
With or without an internet connection, accept or reject jobs, track travel and work time, use safety quizzes, read knowledge articles, and collect client signatures acknowledging work completion.
Reporting and dashboards can help you gain better insights
For a real-time insight into utilization, capacity, customers and locations seeking work, and other indicators, use and personalize out-of-the-box reports and dashboards.
Key Applications
Dynamic Scheduling
Using a set of simply adjustable rules, assign assignments to the most qualified person automatically. Make field assignments easier.Schedules and routes should be optimised so that mobile workers spend more time working and less time driving.
Dispatcher Workspace
ServiceNow Field Service Management provides dispatchers with everything they need in one place to make quick and informed scheduling decisions. Effectively manage field teams.Maps, recommendations, and real-time visibility into who’s accessible will help you improve operations.
Mobile Agent
Allow technicians to examine and record data quickly using a simple, native mobile interface.Out-of-the-box procedures for ServiceNow apps can increase efficiency and speed up deployment.
Our Specialities
Why Choose Aelum
Our expertise allows your business to streamline workflow, and increase productivity. We Believe in providing the best services to our customers with maximum efficiency.
Customer Satisfaction
Cost Optimisation
Assured Commitment
Finest Quality
Skilled Experts
Our Clients
