IT Operation Management

Enabling businesses to streamline their IT operations by providing end-to-end visibility and IT processes automation, which leads to improved communication and a more cohesive approach to IT operations.

Let's Implement ServiceNow

ServiceNow ITOM Implementation

While Cloud and DevOps enable greater agility, they also introduce increased complexity due to their dynamic nature.

Hence, detecting and resolving issues only after they have already affected users is no longer sufficient.
ServiceNow IT Operations Management (ITOM) has the capability to elevate your IT maturity level by transitioning from a reactive and responsive model to a proactive and self-healing one.
Aelum Consulting enables you to leverage the power of AIOps and machine learning to eliminate silos, reduce friction, improve process automation, and enable a continuous improvement cycle.

Value-Driven ITOM Implementation

Reduce P1/P2 Incidents

We empower your ops teams with the tools and capabilities they need to proactively manage their IT environment and reduce the likelihood of P1/P2 incidents.
Improve MTTR

We provide you with the tools and capabilities necessary to automate incident management and monitor critical IT services and applications in real time.
Spot Service Degradation

Allowing you to identify performance issues in real-time through data visualization, empowering you to take proactive steps to prevent similar issues from happening again.
Automate Resolutions

Reducing recovery times by swiftly deploying insights-based solutions and streamlining recurring tasks with pre-configured playbooks and a comprehensive knowledge base.

Implementation Methodology

ServiceNow implementation

Aelum Consulting is a premier ServiceNow implementation partner which combines transformation capabilities with a customer-centric approach. We are providing end-to-end solutions around ServiceNow ITSM Process, Service Now Implementation,

ServiceNow implementation

Let’s Start Small and Scale Up Later

Leverage Single Platform for ITOM

Discover

Locating physical and logical configuration items (CIs) of your IT infrastructure, such as servers and Kubernetes clusters, and ensuring the CMDB 360 is updated with the information.

Service Mapping

Defining the relationship between business services and IT components in dynamic environments and creating end-to-end maps of your technical services and application.

Firewall Audits

Creating a centralized inventory for CMDB by allowing you to track firewall policies (along with their versions and attributes) and monitor the ownership from a single location.

Event Management

Reducing noise from monitoring tools, correlating thousands of alerts, and presenting only actionable alerts to provide insights into business service health and saving time.

Metric Intelligence

Proactively analyzing your IT infrastructure for performance anomalies to identify service degradation, as well as using intuitive data visualization to highlight hotspots.

Cloud Configuration

Providing powerful cloud configuration visibility and automated remediation options to close configuration loops, minimize security risks, and prevent data breaches.

Tag Governance

Ensure compliance with organizational tagging policies for deployed resources to mitigate the risk of inconsistency caused by cloud sprawl resulting from multiple group deployments.

Why should we partner with Aelum Consulting for ServiceNow? Why can’t we do it ourselves?

If you intend to self-implement ServiceNow ITOM, it is crucial to ensure that your platform team possesses the knowledge and skills beforehand. For this reason, many ServiceNow ITOM customers opt to collaborate with a partner with ITOM implementation experience rather than attempting it themselves.

Here are a few reasons why our expertise in implementing ServiceNow ITOM is necessary:

Configuring and customizing the ServiceNow ITOM modules requires a deep understanding of the platform and its capabilities. Without this expertise, it can be challenging to set up and configure the modules to meet your specific requirements.
ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration are complex and require specialized knowledge to set up and maintain. It is important to have expertise in these modules to ensure that they are correctly configured and optimized to improve IT service delivery.
ServiceNow ITOM also involves integrating with other systems and tools, such as monitoring and logging tools, which can be challenging without specialized knowledge. Expertise is needed to ensure that the integrations are correctly set up and functioning optimally.
Lastly, ServiceNow ITOM is a critical component of IT service management and can impact the entire organization’s performance. With Aelum Consulting, you can ensure that your IT services are reliable, responsive, and aligned with your business goals.

What is CMDB in ServiceNow ITOM?

Configuration Management Database (CMDB) in ServiceNow ITOM is a repository that stores information about the IT assets and infrastructure within an organization. It is a central location for all configuration items (CIs), which are the assets, applications, and services that comprise an IT environment.

The CMDB allows IT teams to manage and track CIs, their relationships, and dependencies. It provides a complete picture of an organization’s IT infrastructure and helps IT teams to make informed decisions regarding change management, incident management, and problem management, which is critical for IT teams to manage service availability and performance, reduce mean time to repair (MTTR), and improve overall service delivery.

What is ITOM predictive AIOps in ServiceNow?

ITOM predictive AIOps (Artificial Intelligence for IT Operations) is a technology that uses AI and ML algorithms to analyze data and detect patterns within an organization’s IT infrastructure.

Predictive AIOps in ITOM can help IT teams to:

Anticipate and prevent issues: It can predict potential issues by analyzing historical data, real-time data, and patterns to identify anomalies that could lead to service disruptions.
Reduce MTTR: Predictive AIOps can help IT teams quickly identify the root cause of issues and reduce the Mean Time to Repair (MTTR) by providing suggestions for remediation.
Optimize IT operations: By automating processes and predicting potential issues, IT teams can optimize their operations, reduce manual intervention, and focus on more strategic initiatives.
Improve service delivery: By proactively identifying and preventing issues, IT teams can improve service delivery, reduce downtime, and enhance customer satisfaction.

What is ITOM Governance in ServiceNow?

ITOM Governance in ServiceNow is a set of policies, procedures, and guidelines that organizations can use to manage their IT infrastructure, resources, and operations effectively. It helps organizations to align their IT operations with their business goals, improve service delivery, and reduce risk.

The following key areas are part of ITOM Governance:

Policy Management: Defining and enforcing policies for IT operations, such as security, compliance, and change management policies.
Risk Management: Identifying and assessing risks associated with IT operations and taking appropriate measures to mitigate them.
Compliance Management: Ensuring that IT operations comply with regulatory requirements, such as HIPAA, PCI DSS, and SOX.
Performance Management: Measuring and monitoring IT operations to ensure they meet performance goals and service level agreements (SLAs).

What IT infrastructure components can we discover and manage with ServiceNow ITOM?

With ServiceNow ITOM, you can discover and manage a wide range of IT infrastructure components, including:

Network devices, such as switches, routers, firewalls, load balancers, and wireless access points.
Physical and virtual servers, including their operating systems, applications, and configurations.
Storage devices, such as storage area networks (SANs), network-attached storage (NAS), and disk arrays.
Databases, such as Oracle, SQL Server, MySQL, and PostgreSQL.
Applications running on servers and cloud infrastructure, including custom-built and third-party applications.
Cloud infrastructure, such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
Containerized infrastructure, such as Docker and Kubernetes.
IoT devices, such as sensors, cameras, and other connected devices.