Extend automation across your organization & get powerful platform capabilities with Automation Engine.


Automation Engine is a software platform designed to automate repetitive tasks and processes. It typically uses a combination of scripting, workflow, and rule-based technologies to enable organizations to streamline their operations, improve efficiency, and reduce errors. Organizations can use it in many industries and automate tasks such as data entry, report generation, and email management. The platform can be configured to work with existing systems and applications, making it an attractive solution for organizations looking to automate their workflows without replacing existing technology investments.

Automation Engine Features

Workflow Automation

Define and execute complex workflows and sequences of interrelated tasks that must be completed in a specific order.

Rule-based Processing

Automate tasks based on conditions and rules, such as automatically sending an email when a specific condition is met.


Write custom scripts to automate and integrate tasks with other systems and applications.

Task Scheduling

Schedule tasks that automatically run at specified times or intervals.

Monitoring and Reporting

Monitor the progress of automated tasks and generate reports on their performance.

Error Handling

Handle errors and exceptions that may occur during the execution of automated tasks.

User Management

Manage user access to the platform, including permissions and roles.


Track changes, access the platform, and monitor and log activity for compliance and auditing purposes.


Scale the platform to handle increasing tasks, data volumes, and high concurrency and parallel processing levels.


Integrate with other systems and applications, such as databases, web services, and enterprise resource planning (ERP) systems.

Automation Engine Capabilities

  • Integration Hub

    Reduce cost and complexity for ServiceNow integrations and simplify cross-enterprise automation.

  • RPA Hub

    Integrate legacy systems and automate repetitive tasks with robotic process automation.

  • Automation Center

    Discover, manage, and measure all automation in a central repository.

  • Document Intelligence

    Automate data capture with AI and integrate it into ServiceNow workflows.

IT Consulting

Automation Engine Benefits

Increased Efficiency

Automate repetitive tasks, freeing employees to focus on higher-value activities and improving overall efficiency and productivity.

Improved Accuracy

Get less prone to errors than manual processes, resulting in improved accuracy and fewer mistakes.

Cost Savings

Reduce labor costs by eliminating the need for manual labor and reducing errors that can result in rework and additional costs.

Enhanced Customer Satisfaction

Improve customer satisfaction by providing faster and more accurate service and reducing wait and response times.

Increased Scalability

Handle increasing volumes of tasks and data, making it easier to scale operations as business needs grow.

Better Compliance

Help organizations comply with regulations and standards by automating processes and tracking and reporting on activity.

Improved Data Quality

Enhance data quality by automating data entry and reducing the risk of errors, such as typos.

Enhanced Collaboration

Help teams collaborate more effectively by streamlining workflows and improving communication.

Increased Agility

Help organizations respond more quickly to changes and new requirements by making it easier to modify workflows and rules.

Reduced Stress and Fatigue

Automating repetitive tasks can reduce stress and fatigue for employees, making it easier for them to focus on higher-value tasks.

Automation Engine Process

The process of using an Automation Engine typically involves the following steps:

Define Requirements
Identify the tasks and processes that need to be automated and the desired outcomes of automation.
Design Workflows
Create workflows that define the steps involved in each automated task, including the order in which they should be executed.
Configure Rules
Set up rules that control the behavior of the Automation Engine, such as how tasks should be executed, when to send notifications, and how errors should be handled.
Integrate with Other Systems
Integrate the Automation Engine with other systems and applications, such as databases, web services, and enterprise resource planning (ERP) systems.
Test and Validate
Test the workflows and rules to ensure they work as expected, making adjustments as necessary.
Deploy the Automation Engine in a production environment, making it available for use by end-users.
Monitor and Report
Monitor the performance of the Automation Engine and generate reports on its activity and results.
Maintain and Update
Regularly maintain and update the Automation Engine to ensure it continues to meet changing requirements & to fix any issues that may arise.

What Can You Get with an Automation Engine?

  • 175+ spokes with thousands of actions 
  • Flow templates: Notifications, Document Management, DevOps, CRM, System Access 
  • Out-of-the-box solutions: Password Reset, Client Software Distribution, Citrix VAD requests, System Access, AWS CloudFormation, Integration Hub Import 
  • 1300+ RPA Components for launching applications, invoking UI methods, working with databases, evaluating expressions 
  • RPA Capabilities: Native Computer Vision, Desktop in Desktop, OCR, Rules Engine
  • RPA Connectors: Chrome and Edge (Chromium) browsers, Outlook, Excel, Windows/Java, Mainframe AS400, PDF, Barcode, Citrix 
  • RPA Templates: Password Reset for Oracle EBS 
  • Document Intelligence: AIpowered data extraction and seamless workflow integration 
  • Automation Center: Central, vendor-agnostic hub for complete visibility of the entire hyperautomation landscape
  • Analytics and Reporting: Identify bottlenecks, track key metrics, and make data-driven decisions to optimize your automation efforts.

How can Aelum Consulting help you with the automation engine?

Aelum Consulting is a Premier ServiceNow partner specialized in helping organizations implement and optimize automation solutions. Here are some ways our ServiceNow experts can help you with the Automation Engine:


Aelum Consulting can help you implement the Automation Engine, including configuring the software, integrating it with other systems, and setting up workflows and processes.


Aelum Consulting provides training for Automation Engine users, ensuring that your staff has the skills and knowledge to use the software effectively.


Aelum Consulting can customize the Automation Engine to meet your specific business requirements, including customizing workflows, adding new features, and integrating with other systems.


Aelum Consulting can help you optimize your Automation Engine implementation, including improving performance, increasing efficiency, and reducing manual effort.


Aelum Consulting provides ongoing support and maintenance for the Automation Engine, ensuring that the software continues to perform optimally and meet your business needs.

ServiceNow for automation engine

Some common services for an Automation Engine include:


Help organizations implement and deploy an Automation Engine, including the design and configuration of workflows, rules, and integrations.


Train employees on how to use the Automation Engine, including hands-on training, webinars, and online tutorials.


Ongoing support and maintenance services to help organizations ensure the continued performance and reliability of their Automation Engine.


Customize the Automation Engine to meet an organization’s unique needs, including developing custom workflows and rules.


Integrate the Automation Engine with other systems and applications, such as databases, web services, and enterprise resource planning (ERP) systems.

Monitoring and Reporting

Monitor the performance of the Automation Engine and generate reports on its activity and results.


Upgrade the Automation Engine to the latest version, including installation, configuration, and testing.


Assess their automation needs, develop automation strategies, and identify opportunities for process improvement.

Frequently Asked Questions

Ease of use for ServiceNow developers: 

  1. Native to the Now Platform with fully embedded tools for integration, RPA, and IDP 
  2. 3X faster time to value with packaged integrations and solutions 
  3. 70% lower TCO with development, maintenance, support, and upgrades owned by ServiceNow.

An Automation Engine works by defining workflows that specify the steps involved in an automated task, configuring rules that control the behavior of the platform, integrating with other systems and applications, testing and validating the workflows and rules, deploying the platform in a production environment, and monitoring and reporting on its performance.

An Automation Engine is used by organizations of all sizes across various industries to automate repetitive tasks and processes. It benefits organizations looking to streamline operations and improve efficiency without replacing existing technology investments.

Yes, an Automation Engine can typically be integrated with other systems and applications, such as databases, web services, and enterprise resource planning (ERP) systems.

An Automation Engine improves accuracy by automating repetitive tasks, reducing the risk of errors that can occur with manual processes. It also includes features such as auditing and error handling to improve accuracy further.

Human Resources

Personal record update, apply for a leave, employee onboarding and offboarding, update Timesheet, time report, Distributing JD across employee job portals, employee verification, attendance, and payroll, request salary slip, request bonus letter, role, designation, and place change.


Supplier creation, supplier or vendor risk assessment, supplier invoice processing.


Contract or Agreement Creation

Sales and Marketing 

Emails, billing data, and load orders.


Reconciliation, reporting, billing, creating & delivering invoices.

Travel and admin

book travel, conference room, reimbursement expense automation, allocate phone extension.

Business Operations

Quotation for a new policy, policy creation, fraud detection, attaching a document to a policy, payout, on/off employees group policy, and so on.

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We’ll guide you, work with you and deliver the best