ServiceNow App Engine

Create a low-code enterprise app to store data, automate business processes, & solve problems with ServiceNow App Engine.

ServiceNow App Engine

ServiceNow App Engine is a cloud-based platform for building and deploying custom applications within the ServiceNow platform. It provides various tools and resources to help developers create and manage custom workflows, business processes, and integrations with other systems. With ServiceNow App Engine, developers can build custom applications to automate and streamline everyday business processes, such as incident management, problem management, change management, and asset management. The platform provides a robust set of APIs, a visual scripting interface, and a rich set of pre-built templates and components, making it easier for developers to create custom applications that meet the unique needs of their organization.

ServiceNow App Engine Components


Provides a visual scripting interface that makes automating workflows, business processes, and integrations with other systems easy.


Includes a range of pre-built tables that can be used to store data and metadata for custom applications.


Provides a visual form builder that makes creating custom forms for capturing and displaying data easy.

Workflow Designer

Provides a visual workflow designer that makes it easy to define custom workflows and business processes.

UI Builder

Provides a visual UI builder that makes creating custom user interfaces for custom applications easy.


Provides a rich set of APIs that can be used to extend the functionality of custom applications and integrate with other systems.

Security and Governance

Provides a range of security and governance features to ensure that custom applications are secure, reliable, and compliant.

Performance and Monitoring

Provides a range of tools for monitoring and managing the performance and availability of custom applications.

What’s the purpose or added value of App Engine?

The added value of the ServiceNow App Engine is that it provides organizations with the ability to:

Improve operational efficiency

Help organizations improve operational efficiency and reduce manual errors by automating and streamlining common business processes.

Enhance user experience

Provides various tools for building custom user interfaces and workflows, helping organizations deliver a better user experience.

Drive innovation

Provides a platform for organizations to create custom applications that meet their unique requirements, helping drive innovation and business value.

Ensure security and compliance

Provides robust security and governance features, ensuring that custom applications are secure, reliable, and compliant with industry regulations.

Monitor and manage performance

Provides various tools for monitoring and managing the performance and availability of custom applications to ensure the best user experience.


Automatically scale apps up or down to meet changing traffic demands, ensuring organizations can handle peak loads without incurring unnecessary costs or performance issues.

What makes ServiceNow App Engine stand out from other low-code platforms?

Incident Management

Tracking and resolving incidents, including the ability to capture and categorize incidents, assign them to the appropriate team members, track their resolution, and report on incidents and their resolution.

Problem Management

Tracking and resolving problems, including the ability to identify root causes, assign problem investigations to the appropriate team members, track resolution, and report on problems and their resolution.

Change Management

Tracking and managing changes to IT systems and infrastructure, including the ability to capture change requests, assess the impact of changes, approve changes, and track the implementation of changes.

Asset Management

Tracking and managing assets, including the ability to capture asset details, track asset utilization, generate asset reports, & manage asset retirement for seamless asset management across the organization.

Contract Management

Tracking and managing contracts, including the ability to capture contact details, manage renewals and expirations, track contract obligations, and generate contract reports to allow for quick and easy access.

HR Management

Managing HR processes, including the ability to manage employee information, track employee training & development, manage performance evaluations, and generate HR reports to improve employee engagement.

IT Service Management (ITSM)

Managing IT services, including the ability to manage service catalogs, track requests, monitor service level agreements (SLAs), & generate ITSM reports, minimizing the impact of business operation disruptions.


Incorporate a wide range of third-party systems and applications. It enables them to streamline their workflows and maximize their existing investments while leveraging the power and flexibility of the ServiceNow platform.

How Does App Engine Accelerate Digital Transformation?

  • Automating Business Processes

    Help organizations reduce manual errors and free up resources to focus on more strategic initiatives by automating and streamlining standard business processes

  • Enhancing User Experience

    Provides tools for building custom user interfaces and workflows, helping organizations deliver a better user experience, improve customer satisfaction, and increase user adoption of digital solutions.

  • Driving Innovation

    Provides a platform for organizations to create custom applications that meet their unique requirements, helping drive innovation and business value to stay ahead of the curve.

  • Improving Collaboration and Communication

    Provides a unified platform for building custom apps to enhance collaboration & communication & help organizations break down silos and improve cross-functional collaboration.

  • Enhancing Data Insights

    Gain new insights into operations and make data-driven decisions by providing a platform for collecting & analyzing data. It can help make informed decisions and optimize operations.

IT Consulting

How Can Aelum Consulting Help with the ServiceNow App Engine? Explain

Aelum Consulting is a ServiceNow consulting firm that can help organizations with their ServiceNow App Engine projects in several ways:

Strategy and Planning

Aelum Consulting can help organizations create a strategy for their ServiceNow App Engine projects, including defining objectives, identifying requirements, and creating a project plan.


Aelum Consulting can help organizations implement the ServiceNow App Engine, including building custom applications, integrating with other systems, and providing ongoing support and maintenance.

Training and Development

Aelum Consulting can provide training and development services, including training on how to use the platform, best practices for custom application development, and ongoing support.

Optimization and Improvement

Aelum Consulting can help organizations optimize and improve ServiceNow App Engine projects, including performance tuning, security and compliance assessments, and continuous improvement.

How to get the most out of ServiceNow App Engine?

To get the most out of ServiceNow App Engine, here are some best practices that organizations can follow:

Define clear objectives

Defining objectives and understanding the business requirements is essential before beginning any project. It will help ensure that the custom applications developed using ServiceNow App Engine meet the organization’s needs and deliver real business value.

Start with small projects

It is a good idea to start with small, focused projects when first using the ServiceNow App Engine. This idea will help organizations gain more experience and build confidence in using the platform while also helping identify potential challenges or improvement areas.

Use templates and pre-built solutions

ServiceNow App Engine provides a range of templates and pre-built solutions that can be used as a starting point for custom applications. It can help organizations speed up the development process and reduce the risk of errors.

Utilize APIs and integrations

Get a rich set of APIs and integrations to extend the functionality of custom apps and integrate with other systems. Using these APIs and integrations best, organizations create more complex and integrated solutions that meet their unique requirements.

Continuously monitor and improve

It is essential to monitor the performance and usage of custom applications continuously built with the ServiceNow App Engine. It will help organizations identify areas for improvement and make changes to ensure that they are getting the most out of the platform.

Invest in training and development

You can take training and development for the ServiceNow App Engine from our Aelum Consulting. It can help ensure that your employees are getting the most out of the platform and can deliver high-quality custom applications.

Frequently Asked Questions

ServiceNow App Engine offers several benefits, including-


  1. Increased efficiency and productivity through automation of manual tasks and processes
  2. Improved collaboration and communication through a centralized platform
  3. Enhanced data management and reporting capabilities
  4. Customizable and flexible applications easily tailored to meet specific business needs.
  5. Reduced IT costs through the use of a cloud-based platform.

ServiceNow App Engine is unique as it provides a comprehensive suite of tools and features for building, deploying, and managing custom applications and automating business processes. It is also highly integrated with other ServiceNow products, making it easy to extend the platform’s capabilities as business needs evolve.

Getting started with ServiceNow App Engine involves creating an account, setting up your development environment, and building custom applications. ServiceNow provides various resources and support to help you get started, including documentation, training, and community forums.

Yes. ServiceNow App Engine provides various tools and features to help you customize existing applications to meet specific business needs. You can use the platform’s scripting and development tools to extend the functionality of existing applications or create new custom applications from scratch.

ServiceNow App Engine supports various programming languages, including JavaScript, HTML, CSS, and AngularJS. The platform also provides a scripting language called “ServiceNow scripting,” which is used to build and automate processes.

  • App Engine Studio

Fuel business growth with a low-code visual app environment.

  • App Engine Management Center

Empower businesses and IT to collaborate, manage, and govern low-code app development.

  • Flow Designer

Automate business processes as digital workflows across departments, apps, and systems.

  • Process Automation Designer

Build and manage multiple complex workflows with no-code playbooks.

  • Application Development

Rethink how you build apps and empower developers and builders of all skill levels.

  • Virtual Agent

Resolve customer issues faster and scale your organization with intelligent chatbots.

  • Predictive Intelligence

Automate mundane tasks with machine learning and focus on the work that matters most

  • Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

  • Guided App Creator

Get guidance to rapidly create applications, define data, and configure user experiences.

  • Studio IDE

Use a web-based integrated development environment to build, deploy, and manage your apps.

  • Agent Workspace

Improve agent efficiency with a single workspace built to facilitate resolutions.

  • Service Portal

Design a self-service user experience with a responsive portal interface.

  • Automated Test Framework

Perform functional testing of your applications and simplify platform upgrades.

  • Now Mobile

Simplify employee self-service with a native mobile app for requests and actions.

  • Mobile App Builder

Build and deploy native mobile apps with an intuitive designer.

  • Certified Apps

Tap into ISV innovation with certified apps available in the ServiceNow Store.

  • UI Builder

Create custom workspaces and portal pages for personalized experiences.

  • Delegated Development

Enable developers of any skill level to build apps for specific projects.

  • Pre-built Templates

Accelerate development with templates that satisfy a variety of use cases.

  • Process Optimization

Maximize process performance by uncovering hidden inefficiencies using in-platform process mining.

Our Clients

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