ServiceNow Enterprise Onboarding

Deliver a unified employee onboarding experience across multiple departments and manage employee lifecycle events with digital workflows.

Enterprise Onboarding

  • ServiceNow Enterprise Onboarding is a module of the HR Service Delivery suite that automates and streamlines the employee onboarding process. 
  • It makes the onboarding process easier, more efficient, and more effective for both employees and HR and IT departments. 
  • Also, it streamlines communication, automates tasks, and provides a centralized platform for managing the complete onboarding process. 
  • ServiceNow offers customizable workflows, automated tasks, a self-service portal, real-time communication, analytics, and reporting.

ServiceNow Enterprise Onboarding Benefit

Increased Efficiency

Automate and streamline the onboarding process, reducing the time and effort required to onboard new employees. It leads to increased efficiency and productivity, as HR teams can focus on more strategic tasks.

Improved Compliance

Ensure compliance with company policies, regulations, and industry standards. It helps manage documentation, approvals, and compliance tasks, reducing the risk of errors and compliance issues.

Enhanced Employee Experience

Offer a seamless employee, contractor, & partner onboarding experience. It includes customized workflows, task lists, & interaction tools, ensuring new hires feel welcome and engaged from day one.

Real-time Visibility

Provides real-time visibility into the onboarding process, allowing HR teams to track progress, identify bottlenecks, and take proactive measures to ensure a smooth onboarding experience.

Increased Collaboration

Provides a collaborative platform for HR teams, managers, and new hires. It has communication and task management capabilities, allowing stakeholders to work together for a successful onboarding experience.

Better Data Management

Provides a centralized platform for managing all employee data related to the onboarding process. It ensures that all necessary data is collected, stored, and processed securely and compliant.

ServiceNow Onboarding Checklist


Activities like a job offer acceptance, background checks, and new hire paperwork.

Workspace Setup:

Arranging for a desk, chair, phone, and other physical workspace needs.

Team Introductions:

Introducing the new hire to their team members or other key stakeholders.

Performance Expectations:

Setting clear performance expectations and goals for the new hire.

IT Setup:

Setting up email, computer, network access, and other IT-related tasks.

HR Orientation:

Orientation sessions, benefits enrollment, and any necessary HR paperwork

Training and Development:

Any required training, like compliance training or any ongoing development opportunities.

Ongoing Support:

Ongoing support and check-ins to ensure successful new hire integration into the organization.

ServiceNow Enterprise Onboarding Best Practices

Analyze your onboarding process thoroughly to identify areas for improvement & tailor the platform to your specific needs.

Involve HR, IT, and other departments in onboarding to ensure the process is streamlined and efficient for everyone involved.

Customize the platform to fit your specific onboarding process needs. E.g., tailor the workflows, forms, and other elements.

Automate tasks to spare time for HR and IT teams. Streamline the onboarding process and reduce manual intervention.

Leverage self-service to allow new employees access the vital forms and data and reduce the workload on HR and IT teams.

Use analytics and reporting capabilities to identify areas for improvement and optimize the onboarding process over time.

ServiceNow Enterprise Onboarding Process


Complete all the pre-onboarding activities, such as job offer acceptance, background checks, and new hire paperwork. Finish the documentation process before the new hire’s first day.

New Hire Welcome

Correlates events with other events & data sources to determine the root cause of the issue, and analyzes the event data to identify dependencies, relationships, and patterns.

Task Management

Events based on predefined rules and policies. Events are assigned a severity level and impact rating based on their potential impact on business operations.

Compliance and Documentation

Sends alerts to the appropriate IT teams based on predefined notification policies. The notification policies define who should be notified based on the severity and impact of the event.

Performance Management:

If an event does not resolve within a predefined timeframe, ServiceNow Event Management escalates the event to the next level of support. It ensures addressing critical events promptly.

Ongoing Support

IT teams with real-time visibility into IT events and automates processes involved in event resolution. IT teams can collaborate by sharing data and working together to resolve issues.

Boost Positive IT and HR Partnerships within the Now Platform!

Establish clear communication channels

Hold regular meetings and create a shared project management tool, like ServiceNow, where both departments can collaborate in real-time.

Develop a shared onboarding process

Include the involvement of all departments. It should outline the tasks and timelines for onboarding a new employee, including any IT-related tasks.

Provide training and support

Ensure everyone involved is using the platform correctly & troubleshoot any issues that arise by providing ServiceNow training and support.

Define roles and responsibilities

During an onboarding process, avoid any confusion or duplication of efforts by assigning positions & functionalities to each department.

Create a ServiceNow onboarding portal

Use ServiceNow Portal, which should include all the necessary forms, policies, and procedures that new employees require to complete.

Measure success

Use data to inform decisions and make necessary changes by measuring the onboarding process’s success and identifying improvement areas.

ServiceNow Making Employee Onboarding Process Flow Easy!

Centralized platform

Store all the information related to the onboarding process in a centralized platform. So, both HR and IT departments can access and manage the onboarding process from one place.

Self-service portal

New employees can access all the necessary forms and information needed for onboarding. It reduces the need for manual intervention & provides a smooth onboarding experience.

Real-time communication

Allows HR and IT departments to collaborate and communicate efficiently throughout the onboarding process with ServiceNow real-time communication capabilities.

Automated workflows

Allows automation of many onboarding process tasks, such as sending reminders, requesting approvals, and generating reports. So both HR and IT departments can complete tasks on time.

Task management

Allow HR and IT divisions to assign & track onboarding-related tasks. It ensures on-time task completion, and nothing falls through the cracks with ServiceNow task management capabilities.

How Can Aelum Consulting Help with ServiceNow Enterprise Onboarding?

Aelum Consulting is a Premier ServiceNow Partner in India that can help organizations with ServiceNow Enterprise Onboarding. Here are some ways Aelum Consulting can help:


We can help organizations implement ServiceNow Enterprise Onboarding, including configuration to meet their specific needs and integration with other systems.


We can integrate ServiceNow Enterprise Onboarding with other modules, such as HR Case Management, to create a seamless onboarding experience for new employees.

Support and maintenance

We can provide ongoing support and supervision for ServiceNow Enterprise Onboarding to ensure it is functioning and addressing any issues that arise properly.


We can help organizations customize the workflows and forms within ServiceNow Enterprise Onboarding to fit their unique onboarding process.

Process optimization

We can help you optimize the onboarding process, leveraging ServiceNow automation & task management capabilities to streamline the process and reduce manual intervention.

Best practices and industry expertise

We can provide guidance on industry standards, compliance regulations, and best practices to help organizations optimize their onboarding process and achieve their goals.

By working with Aelum Consulting, organizations can leverage their expertise in ServiceNow implementation and optimize their onboarding process using ServiceNow Enterprise Onboarding. We can help you reduce the workload on HR and IT departments, improve the onboarding experience for new employees, and increase overall efficiency and productivity.

Frequently Asked Questions

ServiceNow Enterprise Onboarding is a module within the ServiceNow platform that streamlines the onboarding process for new employees. It includes workflows, forms, and other tools to help HR and IT teams manage the onboarding process more efficiently.

Employee onboarding is essential for several reasons, including:

  • Improved productivity
  • Better retention rates
  • Enhanced employee experience
  • Compliance and legal requirements
  • Brand reputation

So, effective onboarding programs can have a significant impact on an organization’s success by ensuring that new employees are productive, engaged, and committed to the organization’s mission and values.

ServiceNow Enterprise Onboarding works by providing a centralized platform for managing the onboarding process. It contains workflows for tasks such as setting up new employee accounts, provisioning equipment, and completing necessary forms. The platform also includes self-service capabilities for new employees, allowing them to access information and complete tasks on their own.

The implementation timeline for ServiceNow Enterprise Onboarding varies depending on the size and complexity of the organization. However, many organizations can implement the platform within a few months with the help of a ServiceNow implementation partner.

ServiceNow Enterprise Onboarding can be integrated with other ServiceNow modules, such as HR Case Management and IT Service Management, to create a seamless onboarding experience. It allows organizations to manage the entire onboarding process from a single platform.

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