ServiceNow Security Operations: Fasten Processing 6X via Automation and Integration

  • By Aelum Consulting
  • May 11, 2023

In today’s fast-paced business environment, security operations have become more critical than ever. With the increasing security threats, organizations struggle to keep up with the ever-evolving threat landscape. According to a recent report, the average cost of a data breach is around $4.4 Million, which can significantly impact an organization’s reputation and bottom line. Hence, companies need a robust security operations center (SOC) to detect, respond, and mitigate security incidents quickly and efficiently.

However, managing a SOC can be the most daunting job, especially when security teams get bombarded with countless security alerts that need to be triaged and investigated. The traditional approach of manual incident response is no longer effective in today’s threat landscape. It is time-consuming, error-prone, and can lead to a delay in incident response.

ServiceNow Security Operations is a comprehensive solution that streamlines and automates incident response workflows, reducing the time and effort required to detect, investigate, and respond to security incidents. Even from the beginning, ServiceNow’s own security operations team used the Now Platform and steadily enhanced it over time. 

So, in this blog, we will dive deeper into ServiceNow Security Operations and explore how it can help organizations enhance their security posture.

What is ServiceNow Security Operations?

ServiceNow Security Operations is a cloud-based solution that provides a unified view of security incidents and alerts quickly and efficiently, enabling security teams to detect, investigate, prioritize, and respond to incidents based on severity.

How ServiceNow Uses Security Operations to Deliver 6X Faster Processing Via Automation and Integration?

Here are various ways to get 6X faster processing via automation and integration with ServiceNow Security Operations.

1. Automated Incident Response Workflows:

ServiceNow Security Operations uses machine learning and artificial intelligence to automate incident response workflows, reducing manual efforts and allowing security teams to respond to incidents quickly. The solution provides automated response playbooks for common incidents, such as malware infections, phishing attacks, and brute-force attacks. These playbooks can be customized to fit an organization’s needs, enabling security teams to respond to incidents more efficiently.
Example: When a security alert is triggered, ServiceNow Security Operations can automatically initiate an investigation workflow to gather information about the alert. It can then use machine learning algorithms to correlate the alert with other security events and identify potential threats. Based on the severity of the threat, then the solution can trigger an automated response playbook to remediate the threat.

2. Integration with Third-party Security Tools

ServiceNow Security Operations integrates with popular security tools such as SIEM, vulnerability management, and threat intelligence solutions. This integration allows the solution to aggregate alerts and events from various sources, providing a comprehensive view of an organization’s security posture.
Example: When an alert renders in a SIEM tool, ServiceNow Security Operations can automatically retrieve additional information about the alert from other security tools. This integration can help reduce the time and effort required to investigate and respond to security incidents, enabling security teams to be more efficient.

3. Prioritization of Security Incidents

ServiceNow Security Operations provides a unified view of security incidents and alerts, allowing security teams to prioritize their response efforts based on the severity of the incident. The solution uses machine learning algorithms to categorize and prioritize incidents, enabling security teams to focus on critical incidents first.
Example: When multiple alerts generate simultaneously, ServiceNow Security Operations can use machine learning algorithms to determine the severity of each alert and prioritize the response effort accordingly. This prioritization can help reduce the time required to respond to critical incidents, enabling security teams to be more proactive in their security operations.

4. Real-time Incident Response Reporting

ServiceNow Security Operations provides real-time incident response reporting, enabling security teams to track and report on incident response metrics. The solution provides insights into incident trends, response times, and resolution rates, helping organizations improve security operations.
Example: Organizations can use ServiceNow Security Operations to track the number of security incidents over time, identify trends, and take proactive measures to prevent future incidents. Real-time reporting also helps organizations identify areas where they need to improve their security posture, enabling them to be more aggressive in their security operations.

How Can We Help You with ServiceNow Security Operations?

Aelum Consulting is a highly recommended Premier ServiceNow Partner, renowned for its exceptional track record and reputation as a trusted consultant to businesses seeking to leverage the benefits of the ServiceNow platform. With an experienced team of experts specializing in ServiceNow implementation, optimization, automation, customization, and more, we have consistently fulfilled the critical demands of top-notch businesses seeking to achieve their digital transformation goals with unparalleled success.

Client: One of our Financial service clients needed to monitor vulnerabilities and security incidents in the infrastructure as well as automate the process to remediate/resolve the vulnerabilities and security incidents. Their huge infrastructure was the biggest challenge in this process, as they operate multiple tools. So, the possibility of security threats is also enormous.

How We Helped Them: We implemented Security incident & Vulnerability Response to scan and remediate vulnerabilities. Also, we included multiple integrations to security tools for better monitoring and raising security standards of solutions like Sentinel, Crowdstrike, Qualys, Microsoft, etc. 


  • A comprehensive view of security incidents and vulnerabilities
  • Proactive threat detection and response 
  • Prioritize security issues based on their potential impact and business context, improving decision-making.
  • Reduce response times and improve overall efficiency.
  • Real-time visibility and reporting on security incidents, risks, and compliance status

Overall, Aelum Consulting can provide your organization with the expertise needed to optimize the ServiceNow Security Operations module and improve the effectiveness of your security operations.


ServiceNow Security Operations is a powerful solution that can help organizations enhance their security posture by automating incident response workflows, integrating with third-party security tools, and providing a comprehensive view of the organization’s security posture. It can help reduce security risks and improve incident response times. If you still need any help, contact us without delay!


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Author: Bhumika Vashist
Designation: Technical Content Writer

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